Frequently Asked Questions
Is Urban Gym open 24/7?+
Yes. Urban Gym is open 24 hours a day, seven days a week, so you can train whenever it suits you.
Staffed hours and class times vary.
Where is Urban Gym?+
You’ll find us at:
Urban Gym
6 Cheyne Avenue
Glenvale Park
Wellingborough
NN8 6DH
Is free parking available?+
Yes. Free on-site parking is available at the front and side of the gym.
Can I tour the gym before joining?+
Absolutely. You can book an in-person tour to explore the gym, see our equipment and meet a member of the team before deciding whether to join.
Do you offer day passes or trial sessions?+
We offer a day pass for £15, as well as a seven-day pass if you’d like more time to experience Urban Gym.
You can also book a free tour before joining.
Can I start using the gym immediately after joining?+
Yes. Once you’ve joined, you’ll receive a confirmation email containing the information you need to get started.
If you don’t receive it, please check your junk folder or contact our team.
How do I access the gym?+
Your welcome email will explain exactly how to set up and use your gym access.
There are two ways to access the gym: add a digital pass to your phone’s wallet and scan your phone at the entrance, or enter your personal access code.
Access is personal to you and must not be shared. If you experience any problems entering the gym, please contact our team.
Are classes included with my membership?+
Yes. All classes are included with every Urban Gym membership, including instructor-led, HYROX and virtual classes.
Classes must be booked in advance through the Urban Gym Members App and are subject to availability.
How do I book a class?+
You can view the live timetable and book classes through the Urban Gym Members App.
If you can no longer attend, please cancel your booking as early as possible so another member can take your place.
Does Urban Gym have a HYROX training area?+
Yes. We have a dedicated HYROX training zone designed for sled work, carries, wall balls and the other movements used in a HYROX event.
We also offer coached HYROX classes for different experience and fitness levels.
Is Urban Gym suitable for beginners?+
Definitely. Urban Gym welcomes everyone, whether you’re completely new to the gym, returning after a break or an experienced athlete.
Our team can show you around, explain the equipment and help you feel comfortable getting started.
Do you offer gym inductions?+
Yes. A free gym induction is available with your membership.
We’ll introduce you to the facilities and help you use the equipment safely and confidently. Please contact the team to arrange your induction.
Do you have changing rooms, showers and lockers?+
Yes. Individual, non-shared changing rooms, toilets and showers are available to all members, along with lockers.
Please bring your own padlock if you’d like to use a locker. Remember to remove your belongings when you leave.
Do you offer Blue Light or corporate discounts?+
Yes. We offer discounts for eligible Blue Light workers and employees of participating local businesses. Find out more about Blue Light and corporate discounts.
Contact us with proof of eligibility and we’ll provide a discount code to use when joining.
How do I cancel my membership?+
To request cancellation, please email [email protected].
Include your full name, postcode and membership number, if known, so we can locate your account.
Your cancellation date, notice period and any remaining payments will depend on your membership type, minimum term and membership agreement. We’ll confirm the effective cancellation date by email.
Does cancelling my Direct Debit cancel my membership?+
No. Cancelling your Direct Debit with your bank only stops the payment instruction; it does not cancel your Urban Gym membership or end your membership agreement.
To request cancellation, you must email [email protected] and follow the correct cancellation process.
Until your membership has been properly cancelled, payments may remain due and your account may fall into arrears. Failure to clear any arrears may result in additional charges, referral to a debt recovery service and, potentially, court action.
What should I do if I miss a membership payment?+
Please email [email protected] as soon as possible so we can help you resolve the issue.
Ignoring a missed payment or cancelling your Direct Debit will not end your membership. Your gym access may be suspended while your account remains in arrears.
Failure to clear any arrears may result in additional charges, referral to a debt recovery service and, potentially, court action.
Take the NEXT STEP. TALK TO OUR TEAM.
Thinking of signing up? Get in touch with a member of our team to ask any questions you may have, or to book an in-person tour today!